How to Assist a Student of Concern
Information on How to Assist a Student of Concern
As a faculty or staff member, you play an important role in the lives of students on a daily basis. Whether serving as an instructor, advisor or mentor you are a critical resource and often the first to identify that a student may be experiencing challenges. Recognizing that some students openly share their problems with you, while others may be less forthcoming or not yet understand the complexity of their actions, your assistance in recognizing the signs that indicate the psychological or emotional distress and how to respond effectively, allows you to better advocate and support students. Additionally, being able to identify when an issue is academically related and better suited to be handle by faculty/instructor of record or within the College is equally as important in assisting students to understand appropriate behaviors and expectations.
Potential Signs of Distress and How to Respond Effectively
Strategies to Address
The instructor should meet with the student to discuss specific directives of expectations outlined in the syllabus. If behavior continues, the instructor should refer the student to the Office of the Dean of Students.
Contact Information
Student Conduct
Phone: 336-334-7614
Email: ojasc@ncat.edu
Strategies to Address
The instructor should email student to check in, suggest a meeting via zoom, offer support, and determine if additional campus supports are necessary.
Contact Information
Case Management Services
Phone: 336-285-3240
Strategies to Address
The instructor should reply to the student to ask if they are in need campus supports. Based on student response (or lack of response), refer student to Case Management Services, University Counseling Center, and submit a Maxient Report.
Contact Information
Case Management Services
Phone: 336-285-3240
Counseling And Psychological Services
Phone: 336-334-7727
Counseling And Psychological Services Webpage
University Health Services
Phone: 336-334-7880
University Health Services Webpage
Strategies to Address
Are the thoughts alarming or disturbing? If so, submit a Maxient Report and Connect the student to the Counseling Center.
If the disorganization appears to be time management, sleep deprivation, or the reason is unclear it is helpful for the faculty member to reach out to the student to inquire if everything is ok and if they can be of assistance. Often times the response to this type of email is helpful to know the most appropriate response.
Contact Information
Case Management Services
Phone: 336-285-3240
Counseling And Psychological Services
Phone: 336-334-7727
Counseling And Psychological Services Webpage
University Health Services
Phone: 336-334-7880
University Health Services Webpage
Strategies to Address
Submit a Maxient Report, contact University Police Department, and contact Title IX office for support.
If you determine that the information provided by the student involves a Title IX situation report information to Title IX office and complete a Maxient report.
Contact Information
Title IX Office
Phone: 336-285-3770
Email: TitleIX@ncat.edu
University Police
Phone: 336-334-7128
Case Management Services
Phone: 336-285-3240
Strategies to Address
Submit a Maxient report, contact Dean of Students.
Refer the student to the Case Management Office.
Contact Information
Case Management Services
Phone: 336-285-3240
University Police
Phone: 336-334-7128
Strategies to Address
Reach out to the student and ask if they are available to meet with you.
When meeting with the student, express a concern for student’s wellbeing and ask if they would benefit from additional support from the University.
Refer the student to Case Management Services and the University Counseling Center.
Contact Information
Case Management Services
Phone: 336-285-3240
Counseling And Psychological Services
Phone: 336-334-7727
Counseling And Psychological Services Webpage
University Health Services
Phone: 336-334-7880
University Health Services Webpage
