Graduate Assistant Position
Job Description
The Graduate Assistant position is an administrative assistantship in the area of housing operations, student behavior, and university apartments. Duties vary widely, but may include gathering, organizing, and analyzing information; giving formal presentations; implementing and evaluating programs; academic advising; career counseling; and leadership development. Graduate Assistants must be willing and able to expediently obtain an overall working knowledge of the University and the Department of Housing and Residence Life so that they can appropriately assist, advise, and be a liaison between residents, staff, the Campus Community, parents, and guests. The employment contract period is for a full academic year (July-May). Contract is renewable based upon end of year evaluation.
Graduate Assistantships offered:
- Six (6) Graduate Assistants for University Apartments
- Two (2) Graduate Assistants for Housing Assignments and Operations
- Two (2) Graduate Assistants for Student Behavior
- Acceptance into a North Carolina Agricultural & Technical State University Graduate program and enrolled and accepted as a full-time graduate student and carry a minimum of 9 credit hours.
- Must maintain a minimum cumulative GPA of 3.0 to hold the position and Eighty (80%) Completion Rate of all credit hours attempted.
- Maintain a clear judicial record with the University.
- Maintain a clear hold record at time of employment
- Possession of excellent communication, organizational, interpersonal and teamwork skills.
- Communicate and support necessary retention activities and events implemented by the University and the Department of Housing & Residence Life.
- Exhibits leadership and supervision skills.
- Ability to handle confrontation effectively and think innovatively to find solutions.
- Capability to function autonomously as a member of a team.
- Excellent customer service and administrative skills.
- Maintain confidentiality concerning student information.
- Follow instructions and directives of supervisory staff, resolving any concerns through established protocol.
- Must check office mail, email, and answering devices daily. Must respond in a prompt manner to messages left by residents, colleagues, supervisors, and administration.
- Display professionalism or characteristics as evidenced by previous leadership experiences, recommendations, and evaluations.
- Display strong interpersonal skills through proven ability to interact effectively with others as perceived through the Graduate Assistant selection process.
- All current Graduate Assistants will be required to reapply each year to be eligible for rehire for the upcoming academic year.
- $15/hour, $5,400/Semester.
- Limited professional development funds are available to be requested.
- 20 hours per week office duty.
- Assist professional staff with supervising student staff.
- Assist with staff team meetings.
- Be familiar with and abide by the Student Handbook and The Guide for Living on Campus.
- Assist with the opening and closing of the Residence Hall and University Apartments.
- Maintain professional office decorum and integrity, i.e. no fraternization with residents or student staff.
- Other duties as assigned.
- Student will develop strong analytical skills that will allow them to plan and implement successful processes using available university resources, campus partnerships, and various off-campus affiliates.
- Student will gain expertise in University policies/procedures.
- Student will demonstrate the ability to work successfully in a team.
- Student will demonstrate applied competencies such as professionalism, decision-making, time management, and planning, process development, implementation and project management.
- Student will exercise a variety of communication skills including formal and informal verbal communication and informal and professional writing.
Duties and Responsibilities By Area
- Community Building and Resident Retention.
- Engage with residents to create positive and successful living environment.
- Visible and accessible to residents, staff, and Campus Community.
- Build community among residents by enforcing student code of conduct, mediating disagreements, resolving conflicts, promoting diversity and supporting university events.
- Create, design, and execute educational, social, and inspirational programs.
- Provide building coverage as needed. This includes at night, weekends, break periods when halls remain open, and during hall openings and closings to ensure coverage.
- Maintain a working knowledge of all NC A&T and Burkely Community systems including the housing systems, RMS Mercury and Maxient Conduct Software.
- Show sound customer service skills by managing difficult situations, responding promptly to customer needs, responding to requests for service and attention, and meeting the needs of the residents.
- Initiate and maintain contact with residents in the communities in order to develop a rapport with each of them.
- Hold community meetings and/or complete resident check-ins once a month
- Get to know all of the residents in the community and respond to their personal, social, and academic concerns both individually and on a group basis.
- Facilitate solutions to problems by offering assistance and making appropriate referrals.
- Maintain confidentiality. However, if a student is going to cause harm to him/herself or others, or if the information falls under the Clery Act, you obligated to discuss that and all other serious student issues with my supervisor.
- Respect lifestyles and personalities of residents.
- Familiarize myself with University services and campus partners.
- Communicate campus events with respect to academic, social, and extracurricular activities to the residents.
- Provide administrative support for updating the Housing Contractual Agreement, Application, and other processes in Housing and Residence Life.
- Assist in making room assignments for first-year and upper class students during the academic term and break periods
- Assist in room allocation and room management processes
- Responsible for assisting the Housing Assignments Coordinator (HAC) in all room assignment processes including, but not limited to, Initial room allocation at the start of every term, room cancellations, and room changes.
- Assist in summer school housing assignment process.
- Work with publications (print, electronic and social media) that educate stakeholders about housing processes and options.
- Help to facilitate the room change process during academic year (bookings in RMS Mercury, correspondence to students).
- Engage with students and parents around questions / concerns about housing overall as well as the room selection process.
- Maintain a working knowledge of all NCAT systems including the housing operations system, RMS Mercury.
- Have the ability to provide feedback and constructive changes to the system to ensure that all processes run smoothly.
- Assist in the management of the housing portal to ensure that messages are being dispersed in a timely manner.
- Assist the HAC in all reporting to and from the systems for records purposes.
- Understand, interpret, communicate and enforce policies within the residence hall/community.
- Serve as resource/referral agent for campus and community resources.
- Active participant in departmental, divisional, and university-wide training and programming opportunities.
- Learn and become familiar with the Maxient Conduct Software
- Check Maxient Student Conduct Software daily for incidents and ensure proper review of communication reports. Read reports for accuracy and completion (date, time, location, incident type etc.)
- Schedule behavioral meetings. Ensure that students receive timely notification.
- Compile reports as requested (Daily, Weekly, and Monthly).
- Be familiar with and abide by the Student Handbook and The Guide for Living on Campus.
- Serve as a contact for the office in the absence of Associate Director and Coordinator.
- Attend staff meetings and monthly departmental meetings (TBD).
- Attend Behavioral Meetings as requested by supervisor.
- Assist Associate Director/Coordinator with addressing alleged violations of policy.
- Provide excellent customer service to all (staff, students, parents, visitors, etc.).
- Maintain open communication with supervisor.
- Present departmental policies at student meetings.
- Assist with summer hire and preparation for summer conference groups.
- Keep all student information confidential (sign student employee confidentiality form).
- May be required to assist in other areas of the department during peak periods.
