Support FAQs

A network printer will be assigned to any authorized user upon log-in. Depending on your location and printer you may be required to enter your ag.ncat.edu password in order to submit a job properly.

  • Benbow Hall
    Room 106 – University general purpose computer lab. 
    Room 201 – Smartboard enabled, Instructional lab.
  • Carver Hall 
    Room 201 – Landscape Architecture Instructional lab. 
    Room 255 – Smartboard enabled, Instructional lab.
  • C.H. Moore Hall 
    Room A32 – General purpose computer lab. 
    Room A – Call center.
  • Sockwell Hall 
    Room 114 – General purpose computer lab. 
    Room 110 – Graduate Student computer study.
  • Webb Hall 
    Room LRC – Student study area. 
    Room 217 – Smartboard enabled, Instructional lab. 
    Room 208 – Graduate Student computer study.

At the present time, any student that requires access to the ag.ncat.edu domain must have an account created that mirrors their university account. Each student account is created at the beginning of each semester and will be disabled if the account is not accessed for thirty days.

All new faculty are required to have an account in their own name in order to access the ag.ncat.edu domain. This account is ONLY generated once the University Banner account is created. When the account has been created, be sure to log in to the ag.ncat.edu (AGRICULTURE) domain.

All new faculty are required to have an account in their own name in order to access the ag.ncat.edu domain. This account is ONLY generated once the University Banner account is created. When the account has been created, be sure to log in to the ag.ncat.edu (AGRICULTURE) domain. Contact Human Resources if you do not have a Banner Account.

In the near future students will be required to load funds on their individual accounts using the AggieOne card, at which time each print will be subtracted from the available balance. Currently any authorized user in the ag.ncat.edu domain is allowed print access to specified network printers.

There are no site restrictions for what you may or may not download. If you would like to have a program installed that is outside of the normal group of programs currently approved for use:

  • Please submit a request with the ticketing system explaining what you need loaded and the Support for your area will guide you through the install.

Information Technology Services has a list of approved software.

Adobe products can be purchased via the Aggie Mart punch out.

Administrative policies prohibit users from installing additional software. Please see the ATD staff for assistance.

Instructions for connecting to the N.C. A&T Wireless network can be found here:

Windows 7: http://www.ncat.edu/divisions/doit/dept/ats/wireless/windows-7-wireless-network.html

Windows 8: http://www.ncat.edu/divisions/doit/dept/ats/wireless/w8wireless.html

The University’s policy on accessing the ncat.edu network after hours requires that you have permission from your immediate supervisor. You can connect to your computer at work by establishing a VPN connection.

You can check your email at home by visiting: http://o365.ncat.edu

Information Technology Services has instructions for changing your password.

If a user has three failed logon attempts within 14 minutes, a security mechanism will lock your account. The account will remain locked for 15 minutes unless more failed logon attempts are made. This is to prevent someone from guessing passwords and gaining access to accounts.

For more information please visit: http://www.ncat.edu/divisions/doit/employees/index.html

Guest access to the campus wireless network currently requires a password that is changed quarterly. To acquire this password any authenticated user may log in or contact the University Help Desk at 336-334-7195.