Grievance Procedures

Prior to filing a former complaint, students who have concerns or complaints about university-provided accommodations, denials, or the accommodation process, or who have complaints regarding compliance with approved accommodations by university employees, are strongly encouraged, but not required, to discuss their grievance with the alleged person to have caused the grievance.

Informal Grievance Procedure

Any student with a grievance is entitled to a prompt and equitable resolution of his/her complaint. Before filing a formal complaint with the University, students are encouraged to consult with their Access Coordinator for assistance in developing a plan to address the issue to reach an effective resolution. If a student is unable to address the individual directly, is unsatisfied with the outcome, or feels that they are experiencing discrimination because of a disability, the student should bring those concerns to the attention of the Office of Accessibility Resources (OARS) Director.

If the student’s concern pertains to OARS Director, the student may proceed to Step 2.

Formal Grievance Procedure

Should the complaint not be resolved through OARS to the satisfaction of the student, the student may file a formal grievance with the university. To file a formal grievance, the student complaint form can be completed to ensure fair and consistent treatment and a timely resolution of complaints. 

Next Steps.....

If the matter is not resolved by filing a formal complaint, the individual may choose to seek resolution through the Vice Provost for Uundergraduate Education.

Dr. Arwin Smallwood, Ph.D.
Interim Vice-Provost for Undergraduate Education
Division of Academic Affairs
1601 E. Market Street, Dowdy Building-3rd Floor
Greensboro, NC 27411
336-334-7977