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Confidentiality of Complaints

Complaints can remain completely confidential in some cases.  In other cases, confidentiality is limited and information must be disclosed on a need-to-know basis. Confidential resources are not required to report complaints to the University, and reports to those resources are confidential. Limited-confidentiality resources must report the incident to the University. The amount of information disclosed is limited, and only the information required to be disclosed by law or University policy is disclosed.  

The Title IX Office only shares information on a need-to-know basis with individuals involved in the investigation and/or resolution of a complaint, and certain University administrators.  Those individuals usually include Title IX Office staff and staff in the Office of Legal Affairs.  Complaints involving students may also be shared with the Student Conduct Office, and complaints involving employees may be shared with the Division of Human Resources.

Confidential On-Campus Resources 

Counseling Services 
Telephone: 336-334-7727 
Murphy Hall 
Suite 109 
1601 East Market Street  
Greensboro, NC 27411 

Student Health Center 
Telephone: 336-334-7880 
Email: health@ncat.edu 
112 N. Benbow Rd. 
Greensboro, NC 27411   

Office of Accessibility Resources 
Telephone: 336-334-7765 
Email: accessibilityresources@ncat.edu 
Murphy Hall 
Suite 01
1601 East Market Street  
Greensboro, NC 27411 

On-Campus Resources with Limited Confidentiality  

Title IX Office
Telephone: 336-285-3770 or 336-500-1803; 
Email: TitleIX@ncat.edu 

Dowdy Administration Building
Suite 422 
1601 East Market Street 
Greensboro, NC 27411  

Division of Human Resources 
Telephone: 336-334-7862 
Email: HR@ncat.edu
1020 E. Wendover Avenue  
Suite 109
Greensboro, NC 27405 

University Police Department
Telephone: 336-334-7128;  
24-Hour Emergency Telephone: 336-334-7675 
Anonymous Tip Line: 336-334-7879 
Email: UPD@ncat.edu 
Ward Hall 
406 Laurel Street 
Greensboro, NC 27411  

Office of the Dean of Students 
Telephone: 336-334-7791 
Email: studaff@ncat.edu  
Murphy Hall
Suite 205
1601 East Market Street
Greensboro, NC 27411  

Complaints can remain completely confidential in some cases.  In other cases, confidentiality is limited and information must be disclosed on a need-to-know basis. Each of the entities below can provide information about the confidentiality of complaints. 

Confidential Off-Campus 

Family Services of the Piedmont 
336-273-7273 (24 Hour Crisis Line) 
315 E. Washington Street 
Greensboro, NC 27401 

Cone Health Moses Cone Hospital 
336-832-7000 
1121 North Church Street 
Greensboro, NC 27401  

Guilford County Family Justice Center 
336-641-SAFE (7233) 
201 S. Greene St., 2nd Floor 
Greensboro, NC 27401 

National Sexual Assault Hotline 
800-656-4673 

National Suicide Prevention Lifeline 
800-273-8255  

Limited Confidentiality Off-Campus 

Greensboro Police Department 
336-373-2496 
100 Police Plaza (24 hours) 
Greensboro, NC 27402 

 Guilford County Sheriff’s Office 
336-641-3694 
400 W. Washington St. 
Greensboro, NC 27401 

Guilford County Courthouse 
336-412-7300 
201 South Eugene St. 
Greensboro, NC 27401 

We all witness language and behavior that can be defined as hurtful, harmful, or potentially illegal. Bystander intervention is recognizing a potentially harmful situation or interaction and choosing to respond in a way that could positively affect the outcome. The goal of bystander intervention is to prevent and de-escalate potentially violent incidents.  

Active Bystanders... 

• Try to prevent bad things from happening to their family, fellow students, and coworkers by intervening. 
• Strive to create a safe community for everyone (regardless of their identity). 
• Take responsibility for their reactions to inappropriate behavior. 
• Battle the Bystander Effect, a phenomenon in which the more people who witness an emergency event, the less likely anyone is to intervene. Silence and passivity are not neutral; they encourage attitudes and behaviors that promote violence and other misconduct. 

Why we talk about bystanders... 

• Makes everyone part of a successful intervention strategy and approach to prevention. 
• Bystanders can elicit social influence and exert positive peer pressure (social norms). 

Bystander Approach... 

• Is proactive and encourages people to speak out in the face of misconduct or abusive behavior before, during, or after an incident. 
• Aims to have intervention before a person has acquired risk factors for perpetrating, or before abuse has occurred. 
• Focuses on individuals, communities, organizations, systems and social norms. 

Choose your intervention method, but always have a plan and stay safe. 

• The Divider: Step in and separate both people. Let them know your concerns and reasons for intervening. Be a friend and let them know you are acting in their best interest. Try to help them get out of the situation safely. 
• The Interrupter: Step in to redirect the focus somewhere else, "Hey, I need to talk to you." 
• The Evaluator: Evaluate the situation and people involved to determine whether it is safe for you to directly intervene, or to alert others for help. After evaluating the situation, act!  
• The Recruiter: Recruit help from others to step in as a group. Make a plan..."I'll do A, you do B." 
• The Disrupter: Divert the attention of one person away from the other. Have someone standing by to redirect the focus. Commit an intentional foul if you need to (i.e. dropping something to create a diversion). 

Harm from sex discrimination, sexual harassment, and sexual assault affect people beyond those involved in the incident. Family and friends are often impacted because they are usually the first people to learn about a loved one’s abuse. This means that friends and family are often in the best position to help secure resources, care, and support. Helping a loved one after an incident of Title IX misconduct can be emotionally challenging for family and friends. It is also important for family and friends to practice self-care and seek resources for themselves. Family and friends can contact the Title IX Coordinator for resource recommendations. Please consider the information below as you work with your loved one. 

Supporting the Person Who Experienced Title IX Misconduct 

Sharing an experience of Title IX misconduct may be liberating and healing, but it can also be difficult and traumatic.  Your response to a disclosure can profoundly affect the likelihood that a survivor will seek out other resources, report the incident, and get support for managing trauma.  If someone tells you that they experienced sexual misconduct, consider the following ways to respond in a positive and helpful manner.* 

• Listen without judgment and take what the survivor is telling you seriously. 
• Do not push the person to talk if they stop talking. Let the person know that you are there to listen when they are ready. 
• Help the survivor to find and understand available supportive resources, but do not make choices for them.  Survivors’ ability to make choices for themselves is an important step in restoring a sense of control. 
• If the survivor seeks medical attention or plans to report the incident, offer to go with them. Your presence may be comforting and keep them from feeling isolated. 
• Respect the survivor's privacy. If you can only provide limited confidentiality, tell the person as soon as possible. If the person wants absolute confidentiality, help with locating confidential resources. 
• Use the same language that the survivor uses in recounting the incident. Many survivors do not initially, or sometimes never, label their experience as "sexual assault" or "intimate partner violence."  
• Be patient. There is no timetable for recovering from trauma. Avoid pressuring a survivor to engage in activities before they are ready.  
• Encourage them to practice good self-care. 

*Adapted from RAINN.org. 

Supporting the Person Accused of Title IX Misconduct 

Being accused of engaging in sexual misconduct or being named a respondent (or responding party) in a Title IX case can be stressful, confusing, and unsettling. Supporting a family member or friend who is stressed and/or in crisis can be difficult. If someone tells you about an incident involving sexual or other Title IX misconduct, consider the information below as you work with them. 

• Listen to the person’s point of view and acknowledge their feelings.  
• Help them locate and obtain supportive resources.  
• Remember that you do not have all the answers, and it is not your responsibility to determine what happened or to fix the situation.  
• Encourage them to talk to the Title IX Coordinator. 
• Be direct and honest about how much support you can offer. 
• Consider utilizing the free and confidential services provided by the Counseling Center or Employee Assistance Program for your self care.   
• Do not share their story unless asked to do so by case investigators. 
• Do not tell them what to do. Their ability to make choices for themselves is an important step in gaining a sense of control. 

If a complainant, respondent, or someone you care about is considering suicide, learn the warning signs, and offer help and support. For more information about suicide prevention, visit the National Suicide Prevention Lifeline or call (800) 273-TALK (8255) anytime, day or night.